Privacy policy

ServeCraft – Privacy Policy

At ServeCraft, your privacy is as important as the elegance and quality we bring to your dining experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information
When you place an order or contact our support team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely — ServeCraft does NOT store full card information)

🌐 Usage Data
Automatically collected while browsing:

  • Pages visited and time spent
  • Click behavior and navigation flow
  • Device type, browser type, and IP address

🍪 Cookies & Tracking
We use cookies to:

  • Enable essential website functionality
  • Save your cart and preferences
  • Improve your shopping experience
  • Analyze website performance

👉 You can disable cookies anytime through your browser settings.

💡 How We Use Your Data

We use your information to:

  • Process and deliver your ServeCraft orders
  • Send order confirmations, updates, and shipping notifications
  • Improve our products (serve ware, dining accessories, and home essentials)
  • Enhance website performance and customer experience
  • Send promotional offers, restocks, and product launches (only with your consent)

🔒 Data Security

Your data is protected using secure systems and encryption where applicable.
Payments are processed via PCI-compliant providers.
We never sell your personal information.
Data is only shared when necessary to fulfill your order or improve your experience.

🤝 Sharing with Trusted Third Parties

We may share limited data with:

  • Payment providers (e.g., Stripe, PayPal)
  • Shipping and logistics partners
  • Email service providers (for order updates)
  • Review platforms (only if you opt in)

All partners are required to follow strict data protection standards.

🧾 Your Rights

You have full control over your data. You may:

  • Request access to your personal data
  • Update or correct your information
  • Request deletion (where legally permitted)
  • Unsubscribe from marketing emails anytime
  • Control cookies through your browser settings

📨 Communication Storage

Any messages sent via our website or email may be stored securely to:

  • Provide better customer support
  • Maintain records of your orders and requests

All communication remains confidential.

🛠️ Policy Updates

We may update this Privacy Policy to reflect:

  • Legal or regulatory changes
  • Improvements in our services
  • Technology or platform updates

📌 The latest version will always be available on this page.

💬 Contact Us

If you have any questions or concerns regarding privacy, please contact us through our Contact Us page.
At ServeCraft, we are committed to making your experience secure, transparent, and trustworthy—every step of the way.