Terms of service

ServeCraft – Terms & Conditions

Welcome to ServeCraft — where style meets function. We specialize in modern, high-quality serve ware designed to elevate your dining experience and add elegance to your home.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

  1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged (e.g., email).

  1. Applicability

These Terms apply to all purchases made through the ServeCraft website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

  1. Company Information

Business Name: KASES LA LIMITED

Registered Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, HO KING, COMM CENTRE,
MONG KOK
HONG KONG

Registration Number: 80302905

  1. Our Offer

At ServeCraft, we are committed to:

  • Providing high-quality serve ware including plates, platters, and dining accessories.
  • Displaying accurate product descriptions and realistic images.
  • Maintaining transparent pricing, including taxes and shipping fees at checkout.
  • Keeping product availability updated.
  1. Order Process
  • Orders are confirmed after full payment is received.
  • You will receive a confirmation email after checkout.
  • Payments are securely processed via trusted third-party providers.
  • ServeCraft reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock issues.
  1. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

  • Items must be unused.
  • Must be returned in original packaging.
  • Must be in resellable condition.
  1. Returns & Refunds
  • Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
  • Items must be returned in original condition.
  • Approved refunds will be issued to the original payment method.
  1. Pricing
  • All prices are listed in USD.
  • ServeCraft reserves the right to correct pricing errors.
  • International customers are responsible for customs duties or import taxes.
  1. Product Quality & Warranty
  • All products are quality-checked before shipping.
  • Please note:
    • Product colors may slightly vary due to lighting or screen differences.
    • Minor variations may occur due to manufacturing or material.
  • Issues must be reported within 14 days of delivery.

Warranty does NOT cover:

  • Misuse or improper handling.
  • Normal wear and tear.
  • Damage due to water, heat, or improper cleaning.
  • Pet damage or excessive force.
  1. Shipping & Delivery
  • Orders are shipped to the address provided at checkout.
  • Delivery may take up to 30 business days, depending on location.
  • Delays may occur due to logistics or high demand.
  • If delivery fails, we may offer a replacement or refund.
  1. Payments
  • Full payment is required at checkout.
  • We accept major credit/debit cards, PayPal, and secure payment methods.
  • For payment issues, contact support promptly.
  1. Complaints & Customer Support
  • Report issues within 7 days of receiving your order.
  • Our team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit (if applicable)
  1. Dispute Resolution

ServeCraft aims to resolve disputes fairly and efficiently. If unresolved, cases may be referred to an independent mediator where applicable.

  1. Force Majeure

ServeCraft is not responsible for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain issues
  1. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

  1. Changes to Terms

ServeCraft reserves the right to update these Terms at any time. Updated versions will be posted on this page and take effect immediately.